VES AMG · VETERAN-OWNED · BUILT FOR EVERY DELMARVA SMALL BUSINESS
Never miss a call.
Never lose a customer.
When a customer calls — after hours, on a weekend, while you're on another job — and you don't pick up, they call the next business on the list. VES Frontline Care is a complete front-office system, not just a call-answering widget: it answers every call 24/7, books the job, captures the lead, follows up so nobody goes cold, and reports back. Same price for every small business. No call required to start.
$1,500 one-time setup, then $749/month. No free trial.
Built for your trade
BAA-ready for home care, clinics, and therapy practices.
The problem we found in local businesses
We analyzed 49 inbound call transcripts from small service businesses just like yours. Here's what we found:
82%
of calls never reached a human
47%
went straight to voicemail
35%
got trapped in IVR mazes
$300–$2,000
lost per missed call or job
One missed call isn't a missed call. It's a customer who needed help now, got your voicemail, and called the next business on Google — a customer you'll never get back.
VES Frontline Care
A complete front-office system. 24/7 answering is the part you notice first — but it books the job, captures every lead, follows up, and reports back. One system, end to end, built for every Delmarva small business.
- Answers every call in seconds — days, nights, weekends, holidays
- Books jobs and appointments straight into your calendar
- Handles FAQ: pricing, hours, service area, what you offer
- Sends missed-call text-back so no lead goes cold
- Captures every lead into a real CRM — not a sticky note
- Follows up on leads that didn't book
- Routes urgent calls to you or your on-call person
- Monthly plain-English report: what came in, what we caught
Built for busy owners
- Multi-location support — one system across every shop or office
- Your greeting, your voice, your service area
- Per-location reporting so you see where calls are coming from
- Integrates with your calendar and CRM, not against it
- Configure once — we manage it, not a dashboard you have to learn
Built on trust, not just calls
Your customers tell us things — names, addresses, what they need done, sometimes private details. We treat every one of those conversations with care.
Privacy-first by design
Call recordings, transcripts, and intake notes are encrypted and access-controlled, retained on a defined schedule — never left in a shared voicemail inbox.
BAA-ready for care & medical
If you handle health information — home care, clinics, therapy — we sign a Business Associate Agreement. Every other business gets the same privacy posture anyway.
Respectful scripting
Our receptionist takes information without pressing a customer for details they aren't ready to share — and routes anything sensitive to a human, not a machine.
From signup to live
You do nothing. We handle configuration, testing, and launch. No call required unless you want one.
STEP 1
Number & Scripts
We provision your number and build your call scripts — greeting, FAQ, pricing, service area.
STEP 2
Calendar & CRM
We connect your calendar and CRM. Jobs and appointments book into real slots.
STEP 3
Test Calls
We run real scenario tests — booking, FAQ, after-hours, missed-call, urgent handoff.
STEP 4
Tune & Refine
We adjust based on test results. Voice, pacing, routing rules.
STEP 5
Go Live
Your number goes live. Every call gets answered. You watch leads come in.
The math is simple
Even one saved job a week pays for the whole system.
CONSERVATIVE
1 saved job/week
At a $500 average ticket
$2,000/mo recovered
vs $749/mo system cost
REALISTIC
3 saved jobs/week
At a $500 average ticket
$6,000/mo recovered
8x return on investment
PEAK SEASON
5+ saved jobs/week
After hours, weekends, busy season
$10,000+/mo recovered
13x return on investment
Pricing — one price for every Delmarva small business
One price, one service — no industry tiers, no surprises.
FRONTLINE CARE
$749/mo
Plus a one-time $1,500 setup
- ✓ 24/7 AI call answering
- ✓ Booking & calendar sync
- ✓ Missed-call text-back
- ✓ Lead CRM capture
- ✓ Lead follow-up
- ✓ Monthly report
- ✓ Done-for-you management
One-time setup fee: $1,500. HIPAA BAA available for covered entities at no extra charge.
Why not just buy a $97 AI bot?
You can. A bot is a widget you build, script, test, and babysit yourself. Frontline Care is a system we run — one that can't get cancelled the moment a cheaper widget shows up. If you have the time to build it yourself, you should. Here's the honest difference:
- We set it up for you. The $97 bot is a dashboard you configure yourself. We build your scripts, connect your calendar, and run test calls. You do nothing.
- We tune it to your voice. The $97 bot sounds like a generic robot. Ours greets your customers with your brand, your service area, your details.
- We answer when it breaks. You get Brian on the phone — the person who built it — not a support ticket.
- We book the job, not just take a message. The cheap bots often leave a transcript you still have to act on. We book it, capture it, and follow up.
- Privacy and compliance handled. BAA-ready, encrypted, retention-managed. Not a box you have to check yourself.
We're honest that we're not the cheapest. We're the one where it actually works on day 5 without you touching it.
More than a receptionist — membership in the flywheel
When you join VES, you're not buying software. You're joining the Delmarva flywheel — the network where every part sends you business, and you're at the top of the list.
When you join, you sit at the top of our recommendations
- Top-of-list placement in the Charlie Mike Money directory — the place Delmarva families go to find who to trust.
- First pick for every referral in your category. When a Post Command, another small business, or the community asks "who should I use?", members come first.
Customers come from the whole ecosystem, not just us
- We generate customers FOR you — micro sites, Google Business Pages, local lead generation.
- Plus referrals from every Post Command, every community partner, and every other small business in the network.
- We give free value up front: a free AI report on your missed-call risk and a free website upgrade if you want one.
And you can be an affiliate too — offsetting your own overhead
- Refer another small business to VESMG and earn affiliate credit for each one that joins.
- Your affiliate earnings directly offset your Frontline Care bill — the more you bring in, the less you pay.
- The network pays you back for building the network.
We're building the place Delmarva comes to know who to work with and trust — and the businesses inside it win first, every time.
Why we do this
VES AMG is veteran-owned. Every dollar you spend with us funds something bigger.
25%
of all VESMG profit funds Valor Haven — veteran assisted-living homes nationwide, starting with our first home on Delmarva.
Free
Charlie Mike Money — free financial education and the local business directory for Delmarva families.
Real clients. Live right now.
We don't ask you to take our word for it. Here's what's already running on Delmarva — real sites, real organizations.
Don Taylor, Chesapeake Housing Mission
“I would highly recommend… I know he has the character and the perseverance and the knowledge… He has the background you're looking for. I certainly strongly endorse him.”
Don spent 30 years at Purdue — the last 10 as CIO/CTO — before founding Chesapeake Housing Mission on the Eastern Shore of Virginia. He chose Brian to build the case-management system tracking the families he serves. Real words, from the video above.
2-1 Cavalry Association
Active veteran association — A, B, C & D Troop rosters, association officers, and a Trooper CRM.
See it live ↗American Legion Post 218
Our first American Legion post — the Post Command pilot.
Live soonWho's behind this
Brian Sinclair, U.S. Navy veteran. Founded VES Administrative Management Group to fix the exact problem costing Delmarva businesses money right now: missed calls.
We're veteran-preferred, not veteran-exclusive. We work with every local small business — veteran or not.
You'll talk to Brian directly. He's the one doing the setup, tuning the scripts, and answering when you call. No account exec, no support tier — the person who built it.
Veteran Administrative Management Group, LLC
EIN 41-3833294
D-U-N-S 14-331-9063
NAICS 541611
Questions small-business owners ask
Does this replace my team?
No. It handles the calls your team can't get to — after hours, during peak, when everyone's on a job. Urgent calls route to you or your on-call person. It's a safety net, not a replacement.
How fast can we go live?
Usually within a week. We handle everything — number provisioning, script writing, calendar sync, testing. You don't do anything.
Can it handle multiple locations?
Yes. Each location gets its own greeting, service area, pricing, and schedule. One system, per-location reporting.
What if I already have an answering service?
Most answering services just take messages. We book the job, answer FAQs, follow up on leads, and capture everything into a CRM. If your current service books jobs at 2 AM, keep them. If not, we'll show you the difference on a live call.
What does 'done-for-you' mean?
You don't manage a dashboard, configure rules, or train the AI. We do all of it. You get a monthly report and a phone number to call when you want something changed. Brian answers that phone.
What happens after the setup?
$1,500 one-time setup fee. Then $749/month. No free trial, no long-term contract. Setup fee secures your onboarding.
Every call answered. Then you decide.
No free trial, no long-term contract. No call required to start, but we're here if you want one.
Prefer to talk first? Book a 15-minute call.